Return request period
Outbound standard delivery is estimated at 8–21 days. Your 15-calendar-day return request period begins when the item is actually delivered. To request a return, email support@BoltAndBirch.com within that period. Do not send items back without return authorization and shipping instructions.
Eligible return condition
Change-of-mind returns must be unused, uninstalled, complete and in their original packaging, including manufacturer accessories. Other product-specific restrictions may apply and will be disclosed as appropriate.
Return method and restocking fees
Returns are handled by mail or approved carrier/freight shipment only after you receive return authorization and the correct destination from support. We do not offer in-store or drop-off returns. No separate restocking fee is charged for eligible authorized returns. Return shipping costs and lawful condition-related deductions, when applicable, are separate from any restocking fee.
Return shipping
For approved change-of-mind returns, the customer is responsible for return shipping or freight. If merchandise is damaged, defective or different from what was ordered, contact support for instructions and a review of appropriate return shipping responsibility.
Return inspection and refunds
After an authorized return reaches the designated return location, it is inspected. Approved refunds are initiated to the original payment method within approximately 5–7 business days after inspection. Additional bank or PayPal processing time may apply.
Damaged or incorrect items
Please contact us promptly with the order number, photographs and details. We will review the issue and determine the available remedy in line with applicable consumer law and manufacturer warranties.
Need help? Contact our team.
For assistance, email support@BoltAndBirch.com
.VOLTEK DYNAMICS LLC · 4200 Community Drive, Apt 1110, West Palm Beach, FL 33409, USA